How to build Customer Loyalty? 

Customer Loyalty has always been one of the biggest headaches for travel brands. This is becoming even more challenging since loyalty is decreasing dramatically every day and customers are moved by other drives like experience and price, rather than being devoted to a brand as it happens with other industries. 

This guide shows a series of key facts that travellers are demanding, which can help us to increase customer retention and tackle this challenge. 

You will see: 

  • General considerations when booking a trip
  • Key facts for Airlines 
  • Key facts for Hotels